Question 1

How do I know if Real Thread Fulfillment is a good fit for me?

Accepted Answer

Every customer is different—but for any company or organization looking to sell or distribute products online, our fulfillment services would be a good fit for you. Because of our cubic volume storage billing, you can directly control the amount billed based on what you're storing at our Florida warehouse. We offer a variety of fulfillment plans centered on package customization, so whether you're looking to utilize our eco-conscious packaging, provide your own, or have us decorate your shipments with detailed customization, there's a plan for you.

Question 2

Is fulfillment a print-on-demand service?

Accepted Answer

No, our fulfillment service currently does not include print-on-demand. T-shirts or other items are still ordered in bulk (our minimum is 20/design), then your inventory is stored and shipped safely at Real Thread HQ. You sell your shirts, and let us worry about the printing, storage, packing, and shipping.

Question 3

I don't have a storefront, I just need to place a bulk order and ship out to individual addresses—should I join fulfillment?

Accepted Answer

Yes, even if you don't need ongoing shipping of orders but still need to ship to individual addresses, our One-Time Fulfillment is an excellent service. Alternatively, if you do need to send on an ongoing basis but don't have a storefront, consider joining Real Thread fulfillment via our Custom or Pro Custom plan, where we'll create a platform for you that can hold your inventory and orders and will then ship out those orders as they come in/as you need them.

Question 4

Can I fulfill items that are not printed by Real Thread— like stickers, mugs, or other pieces of apparel?

Accepted Answer

Absolutely, as long as you are a current printing customer of Real Thread. We can ship out whatever items you're selling in your store.

Question 5

Can I provide my own custom packaging?

Accepted Answer

Yes! If you'd like to provide custom-branded packaging for us to send your items in, send them to us, and we'll ship all your orders out in style.

Question 6

Do I have to be a Real Thread customer to use Real Thread fulfillment?

Accepted Answer

Yes. To use our fulfillment services, you must be printing/embroidering products (like t-shirts, hats, bags, sweatshirts, etc.) with us.

Question 7

Do I have to sign an annual contract?

Accepted Answer

Nope. We offer both monthly and annual fulfillment plans. With the monthly plan, there is a one-time setup cost involved—but if you sign up for our annual plan, we'll waive that setup fee.

Question 8

Does fulfillment ship internationally?

Accepted Answer

Yes, we do! We recommend shipping internationally through USPS International. Transit time is typically 1-3 weeks, depending on the end location.

Question 9

How does Real Thread fulfillment work?

Accepted Answer

Here are the quick & easy steps to printing tees while using our fulfillment program:

Question 10

How long does it take for my items to ship?

Accepted Answer

We guarantee all orders will ship within 1-2 business days. However, 95% of items will be shipped within 24 hours of receiving the order.

Question 11

How can I see my inventory?

Accepted Answer

All inventory will live in your online storefront—there will also be a dedicated inventory receiving list (which we will create!) that can be referenced for production orders.

Question 12

How long does set up take?

Accepted Answer

Onboarding takes about two business days (plus transit if we receive any additional product from you). During this time, we'll confirm your inventory, bin and label it, and sync it to your store (if applicable) so that we're ready to take online orders.

Question 13

How should I charge my customers for shipping?

Accepted Answer

To help account for shipping and handling costs, we suggest using the calculated rates for the services you'd like to provide, with an additional $2 + 10% for handling added in. Your end users will only see one price, which will help cover the shipping cost incurred over the month.

Question 14

How much does Real Thread Fulfillment cost?

Accepted Answer

Regarding pricing, our fulfillment program has four cost components: storage, shipping, packaging, and handling!

Question 15

What online stores can you connect with?

Accepted Answer

We're able to integrate with essentially any popular eCommerce platform. Shopify, Squarespace, Amazon, Etsy, & eBay, BigCommerce, Magento, BigCartel, and WooCommerce, to name a few. If you are still waiting to see your platform listed, ask! Odds are, we can make it work.

Question 16

Am I able to sell my products in bundles?

Accepted Answer

Yes! We can combine multiple items into a bundle (or a "kit"), and you can sell/ship a bundle as 1 unit rather than sending it as all separate units. We will pre-make these bundles/kits and store them in our inventory, so they are ready to use when an order is shipped. We provide custom pricing for bundling and kitting based on your specific products.

Question 17

I have a custom request—is there someone I can speak to?

Accepted Answer

Sure thing! Let us know if you have a unique request, you'd like to make regarding fulfillment. Our platform is customizable, and we want you to get precisely what you're looking for.

Our team is ready to join yours!

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